Privacy Policy

This Privacy Policy applies to personal information collected through the website, any mobile application, or cryptocurrency ATMs owned or operated by CryptOut ATM Express South Africa Proprietary Limited and its affiliated companies (collectively, "CryptOut," the "Company," "we," "us," or "our"). This Privacy Policy describes our data practices with respect to the personal information we collect from or about you, including how we use and share that information, and your rights in relation to it. Your access to and use of the services provided by CryptOut are also subject to our Terms of Service and our separate Terms of Service and Usage.

By using or interacting with our ATMs or Services, you consent to the practices described in this Privacy Policy. If you do not agree with any terms in this Privacy Policy, please do not use the Services.

1. Information We Collect

We may collect personal information from you directly, automatically when you use our Services, or from third parties.

Personal Information You Provide:

• When you transact at a CryptOut ATM, we may collect your name, phone number, a photograph of you, and depending on the value of the transaction, additional identity verification documents such as your government-issued ID, proof of address, and biometric data (e.g., a selfie image).
• If you apply to host a CryptOut ATM at your business premises, we may collect your name, phone number, and information about your premises.
• When you contact us directly (e.g., via email, phone, or support request), we may collect your contact details and any information you provide to assist with your request.

Automatically Collected Information:

We may automatically collect certain information when you interact with our Services, including:

• Device and usage information (such as your IP address, browser type, operating system, and pages visited)
• Location data, if enabled on your device
• Cookies, pixel tags, and similar tracking technologies (as described below)

Cookies and Tracking Technologies:

We use cookies and similar technologies to operate and improve our Services. Cookies are small data files stored on your device that help us recognise returning users, track user behaviour, and personalise content. You may disable cookies through your browser settings, but some features of our Services may not function properly.

2. How We Use Personal Information

We use the personal information we collect for the following purposes:

• To provide, operate, and maintain our ATM Services
• To verify your identity and comply with regulatory requirements, including South Africa's Financial Intelligence Centre Act, 2001 (FICA)
• To process transactions and communicate with you about your transactions
• To support and manage our relationships with ATM hosts and distributors
• To manage and improve the Services, including security and fraud prevention
• To comply with legal obligations
• To send you administrative communications and, if applicable, marketing communications (where consent has been given)

3. Sharing of Personal Information

We may share your personal information as follows:

• With service providers and vendors that support our business operations (e.g., identity verification, technical support)
• With law enforcement, government authorities, or regulators to comply with legal obligations or protect our rights
• With third parties in connection with a business transaction (e.g., merger, acquisition)
• With our affiliates, to the extent permitted by law, and subject to similar privacy protections

We do not sell your personal information.

4. Hosts and Distributors

If you engage with us as a host or distributor of our ATMs, we will collect the necessary information to enter into a separate written agreement with you. Hosts will be able to choose whether to manage cash replenishment themselves or have CryptOut manage replenishment. These choices and the applicable revenue share arrangements will be detailed in your agreement.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting obligations.

6. Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, or misuse. However, no security system is completely secure.

7. Your Rights and Choices

Subject to applicable law, you may have the following rights:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict our use of your personal information
• Withdraw consent where processing is based on consent

You can exercise your rights by contacting us using the details below.

8. Children's Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top. We encourage you to review the Privacy Policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

CryptOut ATM Express South Africa Proprietary Limited
3 Companion Lane, Klein Leeukoppie Estate
Bishop Rd, Cape Town 8001, South Africa
support@cryptoutatmexpress.com